MaximalBet Casino Privacy Policy

At MaximalBet, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you access our website at maximalbet2.com, use the MaximalBet Casino app, or interact with any of our services. By registering an account and using our platform, you agree to the practices described in this document. We encourage you to read this policy carefully before submitting any personal information to us.

Who We Are

MaximalBet Casino is operated by Maximalbet LTD, registered at Barge straat 1, with a subsidiary at Hollandia 24. Our platform is also operated by LAVA Entertainment DS DV. We hold a Curacao Master License (number 34389464EU) and a Mexico gaming permit issued by the General Directorate of Games & Sweepstakes (DEAJS/SCFVF/P-06/2005) through LAVA Entertainment. As the data controller under applicable privacy law, we are responsible for how your personal information is handled across all MaximalBet services.

Information We Collect

When you register, log in via maximalbet casino login, or use our services, we may collect the following categories of personal data:

Personal Identification Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Government-issued ID documents for identity verification
• Username and frC&^}zwjAOZ#t(0 used at MaximalBet login

Financial Data

• Payment method details, including Bitcoin and other crypto wallet addresses
• Transaction records, deposits, and withdrawal history
• Bank account or e-wallet information where applicable

Technical and Usage Data

• IP address, browser type, and device identifiers
• Session data collected via the MaximalBet app or web platform
• Pages visited, game activity, and time spent on our casino
• Referral source and interaction with our bonus offers

How We Use Your Data

We use the information we collect for the following purposes:

• To verify your identity and comply with our regulatory obligations under our Curacao and Mexico licenses
• To process deposits and withdrawals via methods such as iDEAL, Neosurf, Interac e-Transfer, Multibanco, MB WAY, and cryptocurrency
• To manage your account, process maximalbet bonus claims including our Welcome Package and free spins promotions
• To send you relevant communications about maximalbet casino bonus offers, Weekly Missions, Tournaments, and our VIP program
• To detect and prevent fraud, money laundering, and other prohibited activities
• To improve our 3,000+ game library and personalise your MaximalBet experience
• To operate our 24/7 live chat and email customer support services

Legal Basis for Processing

At MaximalBet Casino, we process your data on the following legal grounds:

• Contractual necessity – processing required to operate your account and deliver our services
• Legal obligation – compliance with anti-money laundering laws, licensing conditions, and KYC requirements
• Legitimate interests – fraud prevention, security monitoring, and platform improvement
• Consent – for marketing communications, which you may withdraw at any time

Cookies and Tracking Technologies

Our MaximalBet platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site performance. These include session cookies, persistent cookies, and third-party analytics tools. You may manage or disable cookies through your browser settings, though doing so may affect certain features of our website and the maximalbet casino app.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

• Our game providers (including Betsoft, Nolimit City, Hacksaw Gaming, IGT, and others) to deliver gaming content
• Payment processors and financial institutions to handle transactions
• Regulatory authorities and licensing bodies as required by law
• Identity verification and fraud prevention service providers
• Our parent entities, Maximalbet LTD and LAVA Entertainment DS DV, for internal administrative purposes

All third parties we engage with are required to handle your data securely and only for the purposes we specify.

Data Retention

We retain your personal data for as long as your account remains active and for a minimum period thereafter as required by our licensing obligations. In most cases, we are required to keep transaction records and identity documents for a minimum of five years following account closure. After this period, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by MaximalBet Casino:

• The right to access a copy of the personal data we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain processing activities
• The right to withdraw consent for marketing at any time
• The right to data portability where technically feasible

To exercise any of these rights, please contact our support team via 24/7 live chat or by email. We will respond to all verified requests within a reasonable timeframe.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our MaximalBet Casino platform uses SSL encryption across all pages, and access to sensitive data is restricted to authorised personnel only. While no system can guarantee absolute security, we continuously review and improve our safeguards.

Responsible Gaming and Data

As part of our commitment to safer gambling, we may use your account data to monitor gaming behaviour and identify signs of problem gambling. This processing is carried out in your legitimate interest and in compliance with our licensing requirements. If you wish to set limits or self-exclude, please contact our support team at any time.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or by posting a prominent notice on our website. We encourage you to check this page periodically to stay informed about how we protect your data. Continued use of our services after changes are published constitutes your acceptance of the updated terms.

Contact Us

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please reach out to us through our 24/7 live chat available on maximalbet2.com, or contact us by email. Our support team is available around the clock and communicates in English. We are here to help and take all privacy enquiries seriously.